2 Replies Latest reply: Jun 27, 2015 3:25 PM by ACC6111662 RSS

    Slingbox affecting cable box in another room


      I have my Slingbox 500 connected to a cable box in the bedroom.  There is also a cable box in the living room.  The living room box is the DVR, but I can watch recorded shows through the box in the bedroom (and by extension through the Slingbox). We have Comcast.  About a week ago, we started to have an issue where when I access the Comcast menus (via the Xfinity button on the digital remote) through the Slingbox, guides and menus are popping up on the living room tv.  This previously was not happening.  We tried accessing the same buttons on the regular Comcast remote on the BR tv, but don't have the same problem.  It only happens when the buttons are accessed through the Slingbox.  Any ideas on how to make this stop?


      A different question - is there a way to change what time the Slingbox automatically updates?  It is updating around 5:30-5:45 am which takes over the tv for a few minutes, but someone is often watching the tv at that time. Can I change what time it updates to earlier or later?


      Thanks for your help.

        • Re: Slingbox affecting cable box in another room
          evan.sling Novice

          Hi Jenna!


          The only way one can control multiple cable boxes using a Slingbox is if the IR (infrared) signal coming from the Slingbox and/or its IR cable is actually reaching both cable boxes.  The reason it's happening with the Slingbox and not with the physical Comcast remote is because when you use that physical remote, the signal comes from the remote, not the Slingbox.


          The only way to address this issue is to find a way to keep the IR signal coming from the Slingbox and its IR cable from reaching the cable box you do not want it to control.  I would recommend either finding a way to re-position the Slingbox and the living room cable box in a way that the two devices do not "see" each other, or placing some physical object or IR blocker in between the two.


          As far as the Slingbox updating goes, there isn't a way to change the time the Slingbox updates, but there may be a way you can work around it.  You could try routing the HDMI cable from the cable box straight to the TV, and have component cables (red, blue, and green video cables with red and white audio cables) going from the cable box to the TV.  Just a quick side note: If you do hook up the cables this way, you might run into copy protection in your cable box that shuts off the video signal to your Slingbox until you hook everything back up the way it was before.  Can't hurt to try though, and if it works, it'll eliminate the interruption from the Slingbox update.


          Hope this helps!