2 Replies Latest reply: Jun 5, 2015 2:43 PM by ga945 RSS

    U-verse and The 350

    ga945

      I have done the factory reset multiple times, had u-verse show the slingbox on the network, still I keep getting the Slingbox can not commuincate with my PC.

      Any guidance with clearing W200, P-4 and P-31 would be greatly appreciated. Att- U-verse and Slingbox 350.. I have the 2 steady lights on my box after the reset and one pulsing light on the inverted U on the right side of the box. I have direct connection to the router. HELP, please.  Thanks

        • Re: U-verse and The 350
          Samantha.Sling Apprentice

          Hello Gwen!

           

          Is the computer you're trying to setup the Slingbox on also connected via Ethernet or Wi-Fi? If it is on Wi-Fi, I would hook it up the the same router with an Ethernet cable and try the setup again to see if you get the same errors. If you're already on Ethernet, I would also suggest checking your anti-virus to see if this may be blocking the unit for some reason.

           

          I would also say to try another browser, especially if you're using Google Chrome as this has been causing a bit of trouble lately.

           

          I hope this helps!!

          --Samantha

          • Re: U-verse and The 350
            ga945

            Thanks Samantha,

            I have tried to connect using Chrome and IE both direct into the router and using wi-fi with no luck.I haven't check the anti- virus however, I am using the same anti virus I have always had on this PC. I recently moved so router and internet provider have changed, so I knew I had to start fresh and reconfig the 350 from scratch. I just can't get the Slingbox to recognize anything in my new location. Willing to entertain any and all ideas. U-verse has even put in the MAC address for the Slingbox in my router and it still is not being located.