1 Reply Latest reply: Jun 5, 2015 10:54 AM by Samantha.Sling RSS

    Cannot connect remotely

    doej
    Visibility: Open to anyone

      I am having problems connecting to my slingbox from a remote location.  normally use the connection to set my DVR.  I do not stream video.

      I have the necessary web page stored as a favorite on IE.  It has connected perfectly since Dec 2014, however on trying to connect today the usual icon to denote that a connection is being established is displayed on the web page for approx 2 seconds then the web page window that usually shows the sreeen and remote changes to blank white and stays that way.

      Any Ideas?

        • Re: Cannot connect remotely
          Samantha.Sling Apprentice

          Hello!

           

          What I would suggest would be to first completely uninstall and reinstall the plugin from the browser on each computer you are seeing the issue on.  I'll link an article below, just in case you need the exact steps:

           

           

          Please restart the computer after the plugin has been installed again if you see the issue continue after. Just in case you're still seeing the issue after following those steps, please download the Desktop Player for your computer from the link below. This will be right below the Web Plugin options:

           

           

          The Desktop Player has been approved for viewing on each unit; you will just not be able to make any modifications (remote changes, factory resets, et cetera) from this player.

           

          Also, since you're using a bookmark on the browser, I would suggest deleting this, clearing all of the cache and cookies on the browser, and accessing directly from newwatch.slingbox.com instead. If this works, you can create the bookmark again. I've seen this kind of thing a lot in my own home since I use so many bookmarks. Sometimes, the page coding changes or something like that and it makes the bookmark error out.

           

          I hope this helps!!

          --Samantha