I am using the SlingPlayer for Windows 7 Version 2.0.191
I own a Slingbox Pro, and recently upgraded the firmware to 1.4.20 I am now experiencing extremely poor video quality, the picture rolls, horizontally and vertically, I get a split screen where half the picture is cut off, a bar on the bottom of the screen and poor color saturation.
This problem exists on all of my devices HP Laptop, MacBook Pro, iPhone, iPad and on the http://www.watch.slingbox.com/watch/sling_player website.
Therefore, I believe there is a problem with the newest version of the firmware that was released in June of 2010.
My internet provider is Comcast and I am getting the 16MB download 2MB upload package with their Powerboost service. I contacted Comcast to verify this information.
Trouble shooting steps that I've taken so far.
1. Contacted my Internet provider "Comcast" and checked and verified my Internet connection and speed.
2. Reset the Slingbox Pro by holding in the reset button to return device to factory defaults and re-setup the Slingbox Pro.
3. The Slingbox if viewable on my HP Windows Laptop running Windows 7
4. MacBook Pro running MACOS 10.6.4, iPhone running iOS3, and iOS4, iPad running iOS3 and at www.watch.Slingbox.com
After spending several hours trying to fix this problem by researching the Internet and the Slingbox Forum site I have come to the conclusion that there is a problem with the last version of the firmware for the Slingbox Pro. There is no way to reinstall the firmware or downgrade to the last "working" version. My Slingbox is out of warranty however, was working just perfectly until I upgraded to the latest firmware. Therefore, contacting customer support is $50 per incident or I can upgrade to a new device and my cost with at $59 dollar credit for being a "loyal" customer.
The problem is that I should not have to pay $50 to talk to customer support for a problem that SlingMedia caused by releasing a firmware update that clearly caused this issue. I also will not fork over another $250 for a new unit when the one I had worked perfectly until the firmware update.
I will say this for Slingbox when you're under the 90 warranties they have excellent customer service but on day 91 they could care less about their customers. I had bragged to companies at how great Slingbox customer support was in the past until my warranty ran out and I was disowned. I called to ask how to set up remote viewing after I upgraded my computer and was told it would cost me $50 bucks to walk me through it or even send me an email describing the process.
To be honest I am not expecting any help from SlingMedia on this issue but I am willing to give them an opportunity to prove me wrong.
All I want is what I paid for a working Slingbox or a fix to return my current SlingBox to working condition via software fix, firmware upgrade or downgrade. I did not cause this problem; installing an official firmware upgrade from SlingMedia caused it.
In the trouble shooting notes SlingMedia suggested that I reinstall the firmware, I have looked all over this site and have not found any way to do preform that procedure, the firmware was under downloads but has since been removed. So, its not like I have not tried everything I could to resolve this issue on my own.
I would appreciate any help on this matter I watch my Slingbox daily and have really enjoyed the service until this happened.
Thank you for your time and concern,