2 Replies Latest reply: Jul 18, 2015 2:10 PM by evan.sling RSS

    Slingbox 350 Xfinity Remote Not Working

    Visibility: Open to anyone

      Hi Guys,


      I have a Slingbox 350 that I have hooked up to my XFinity X1 box.  When watching in my iPhone using the Slingbox app I am unable to change the channels either by typing in the channel number or using the remote.  I went on my PC and am able to watch my Slingbox and change the channels but it has my old remote control showing.  I am attempting to update my remote through the Slingbox website and it shows the correct model of the remote I want but when I choose it all it says is, "Checking your onscreen remote" and stays in that loop forever and never does anything past that.  I am guessing that because the Slingbox website still shows my old remote this may be the reason why I am unable to change channels when watching on my iPhone.  But since I can't get past the "Checking your onscreen remote" screen, I can't know for sure.  Any help would be MUCH appreciated!!!   Thank you in advance!