My Pro HD box has worked just fine for several years, but now with the "new management" team, ads and software/firmware upgrades; it just locks up and goes to a zero bit rate. Support said it was the power supply, so they sent a new one. Didn't help; now they claim it is Comcast's fault. Easy to blame their competitor and play the conspiracy theory rather than fix it. So we ran tests to see if Comcast really did throttle the feed. They didn't appear too have done anything, as tests of upload and download speeds at the source and end user location came in just fine. We checked all the cables - all are new and working fine - no router issues, firewall problems, etc. - all in order.
Now they want me to pay for support, again, and "we make no promises" that we can fix it. Really - pay you to do nothing again??? I think they are government as we pay them to screw stuff up too.
Seems to me that the problem is Slingbox, but all they do is blame someone else. I wish they would have just left it alone. Don't fix what isn't broken. Well now it is "broken" and they suggest I buy a new box, since I am out of warranty. That adds up to a box a year. Seems price and a bit outrageous. Time to dump Slingbox for a service that wants my business and will support its products.
Hey management - terrible business model and I'll never swap to your satellite TV and Hopper sales pitch after they way you have treated me with your purchase of Slingbox. You have managed to turn a loyal customer who recommended your products into one that will tell anyone that will listen, what **** you are selling and how bad it works (or does not work).
Extremely disappointed in your greed and disregard for your customers. Shame on you.
PS: Forget the mobile apps for the phone - they don't work correctly either and they charge for those too.