1 Reply Latest reply: Jul 1, 2010 2:08 PM by eferz RSS

    can't get video with slingplayer for Mac or online

    ms2k10

      have been successfully watching my slingbox for 3 months using both slingplayer for Mac and online.  today i have sound but no picture both ways.  what could possibly be wrong? have rebooted internet and computer but no change.

        • Re: can't get video with slingplayer for Mac or online
          eferz Expert

          I would recommend in checking the respective pass-through connectors from the Slingbox which are connected to your set-top box.  It is possible that the set-top box isn't providing a video signal.  The Slingbox can only rebroadcast what it "sees" and "hears", so that would be a good place to check first.

           

          A common issue is the use of a HDMI connection on the set-top box.  Some set-top boxes employ High-bandwidth Digital Content Protection (HDCP) standards which either shut off or disrupt the analog outputs when ever HDMI is used.