4 Replies Latest reply: Jan 30, 2015 12:33 AM by lonnyeachus RSS

    Setup problem with SB300-xxx.

    Visibility: Open to anyone

      I have a used sb300-xxx. First, the specific hardware setup:


      Router: Apple Airport Extreme b/g/n. Wired connection.

      Cable Service: Time Warner

      Cable Adapter: Motorola Surfboard SB6121

      Ports: Just to be on the safe side, I have opened TCP ports 5001-5009, 5101-5109, 5201-5209, 5301-5309, and checked that ports are open.

      Cable: I have used known good Cat 5 and Cat 6 cables.


      When I power up the Slingbox everything looks fine. All lights come on. Watch and setup both see the box. Airport Utility shows a good connection and internal IP address.


      When I go to Directory, it tells me (rightly so) that the firmware needs updating. I click Next, and it proceeds to download. The little progress gauge goes to 25%. (I should add that I can see the network activity during the download. So far, so good.)


      Then the connection and network lights go out then come back on a couple of times, and it tells me that it cannot update "due to bad internet connection", which is nonsense. The internet connection is fine.


      What gives? I don't understand what the problem is because my internet connection is fine. The problem appears to be with the update software on Slingbox's end.