3 Replies Latest reply: Jan 30, 2015 1:02 PM by lgins25 RSS

    PC says 'Can't find Slingbox'

    lgins25

      Software can't find my slingbox -- Power and Network lights are on. TV connected to set top box via Coax (not HDMI or Component Cables). Any ideas?

        • Re: PC says 'Can't find Slingbox'
          brittany.sling Newbie

          Igins25,

           

          In order for us to help with your current situation can you tell us what Slingbox you are attempting to setup and what software are you using?

           

          In addition to that, how is your Slingbox connected to the set top box?

           

           

          Brittany

            • Re: PC says 'Can't find Slingbox'
              lgins25

              I am setting up a Slingbox 350.  I have plugged in all the cables per the

              instructions and going to my PC via www.slingbox.com/setup and selecting

              the Slingbox 350 icon and that is where it stops as it says that it can't

              find the Slingbox.  The network light is on... I have plugged in a Mobile

              PC to this connection and it works just fine. I even moved it to another

              set top box in the house and it cannot find the slingbox either.

               

              I've also tried to turn off my antivirus and Firewall software and that has

              no effect either

               

              MY ISP is A T & T U-verse........

               

              Thanks for any help you can provide...

               

               

               

              On Fri, Jan 30, 2015 at 3:05 PM, brittany.sling <answers@slingmedia.com>

              • Re: PC says 'Can't find Slingbox'
                lgins25

                Sorry for the second e-mail.  Sling box is attached to the set-top box via

                Component cables.  The first set up has the TV connection via Coax cables

                while the second one I tried is connected via HDMI connection.  Thanks again

                 

                On Fri, Jan 30, 2015 at 3:05 PM, brittany.sling <answers@slingmedia.com>