1 Reply Latest reply: Jan 26, 2015 4:30 PM by Samantha.Sling RSS

    Remote doesn't work with startup screen

    TOinTRI

      Hello,

       

      I just bought a 500 and tried setting it up, the welcome screen appears and the start button in blue but my remote won't work to select the start button and continue with setup.  Anyone know how to get the setup process working?

       

      The remote has batteries in it and sling box logo on top of remote lights up when batteries are installed.

       

      Thanks!
      Timothy

        • Re: Remote doesn't work with startup screen
          Samantha.Sling Apprentice

          Hello Timothy,

          Thank you for visiting our Community.

           

          If the remote isn't working, the first thing I would try would be to hard reset the Slingbox 500 by holding the button in the back down for 30-45 seconds, and then attempting to proceed again. Also, make sure you're pointing directly at the Slingbox, since the system works on an IR signal-type. You can also hook this up through Ethernet instead of Wi-Fi, so that you can do the setup on the computer instead of the TV interface.

           

          If for some reason, you're still having problems after this, you can also reach out to Support using the link below:

           

           

          I hope this helps!!!

           

          Best Regards,

          Samantha

          Sling Media Moderation Team