I had a lot of difficulty and the onlyway I got it to work :
1. You can only do this from a PC/mac, not from the IPAD.
2. I Setup a new account. You setup a microsoft email account and used it with a new password to setup account. Once I did that, slingbox stepped me through
the setup process which included selecting the remote. I have a Roamio plus, so I typed that in, and .....booom it popped up and everything worked.