For some strange reason I do not display a virtual remote on my Android phone. I do have "Show controls on connection" turned on and "Enable channel Up Down" turned on.
I have also Reset my Slingbox and have selected that I am using my provider as "AT & T Uverse" as my provider and a "Motorola VIP 1200" as my Cable Box, but still no virtual remote shows up.
I use to have the virtual remote when I had an iPhone 4, but have since switched to an Android. Slingbox will not help you unless you pay a ransom of almost $30 just to tell you why I can't use their product properly. For something that should be simple they should help their customer.
Without the virtual remote I can not turn on my AT & T box, change channels or use any functions. If someone at home turns on my cable box and places it on a channel, I can watch everything, but can't make any changes.
Please help me with this question because it is driving me nuts. Thank you, Richard
P.S. I do get a virtual remote on my ASUS Transformer Android, but not on my Samsung Galaxy Note 3 or my Samsung Tab 4