Hi Kris Young,
Thank you for posting to the Community. Its unfortunate that your having this issue, lets see what we can do to resolve this. I do have a few questions.
1. Have you tried to connect on another device?
2. Were you able to connect on another device?
3. What operating system is on the computer your using?
4. What browser are you trying to connect on?
Awaiting your reply,
Sling Media Moderation Team