Hello John Keller,
I completely understand the frustration this can cause. Before we can determine what the issue is, we need some more information, as there are numerous reasons as to why this could occur.
1. What type of computer are you using?
2. What operating system is on the computer?
3. What browser are you using?
4. What version of the browser are you using?
Awaiting your reply,
Sling Media Moderation Team