3 Replies Latest reply: Jun 24, 2010 10:41 AM by eferz RSS

    Comcast Change

    hkgjoe

      Comcast notified us we needed to have a Digital box to see the programs we used to see in analog.I had used the Pro and all worked well.Now,I cannot watch the programs when on a PC travelling and can only see it if the TV is on at home and being used by someone at home.Once they change channels,I see what they see and when they turn the TV off-I get no picture and no use of remote control.In the past,I could control the TV when not used at home,now it is the opposite that I can only watch when and what they are watching.I must be hooking this up incorrectly.need advice how to get this resolved.

        • Re: Comcast Change
          quick Newbie

          Your comcast remote is turning off the comcast digital box when you turn off your TV. You need to go into the comcast digital box settings if it has any and see if there is a stay on always option.

           

          If not then you need to tell people at home to power off only the tv when turning it off, which should be accomplished with the comcast remove by switching to the TV mode on the remote and hitting the power button. If that still is turning off the box then you might need to get your self another remote like a logitech harmony, which can be setup to never turn off the comcast digital box when turning off everything else.

           

          Is your slingbox connected directly to the back of the comcast box using component cables (red, green, blue?) or is it going through some A/V reciever?

           

          Also by the sounds of it you need to make sure you have an IR sensor from the slingbox placed at the comcast digital box, if you are already have one there, make sure its lining up with the IR sensor on the box. If you are lined up then you simply need to re-setup your slingbox input and make sure you have specified the exact Comcast digital box you are using so the it can send the right commands for the remote control functionality..

           

          Good luck!

          • Re: Comcast Change
            robbr Newbie

            As quick said it sounds like when your TV is turned off the box is connected to the box is turning as well.  Your Slingbox remote should have a power button in, if you push the power button the box should turn back on.  I know this sometimes happens on my DirecTV remotes for Slingbox as well.

            • Re: Comcast Change
              eferz Expert

              Since you were using the internal tuner of the Slingbox Pro, you probably didn't setup the IR blasters.  Now that you're connecting to a seperate device to view your television content, you'll need to setup the IR blasters with your set-top box.  Once you setup your Slingbox with the IR Blasters pointing at the set-top box, and running through the video source configuration, you will be able control the set-top box using the virtual remote on the Slingplayer.