Taking a quick look at your Slingbox 350 from here, it looks like the issue you are describing may be a result of the fact that port forwarding needs to be set up for the Slingbox on your home network. You can have a look at the diagnostics, as well, when using your iPad. While streaming, tap three fingers on the viewing screen and this will bring up the diagnostics window. Once port forwarding is properly set up, you should see within the diagnostics window that it is streaming via TCP (our top priority streaming protocol). This should resolve the issues you are experiencing.
Have a look at these articles, which should help you get this all sorted:
- Solving general problems with Internet Viewing - look here first
- What's port forwarding/port mapping?
Hope this helps!
The Sling Mod Team
thanks for the tip, but i'm not having any luck getting it to use TCP for remote viewing...it always says RELAY.
i do have double NAT, and have set up the fios router/modem to forward 5001 to my internal router, and then my internal router to forward 5001 to the slingbox...but i'm not having any luck getting it to actually work it seems. any suggestions?