2 Replies Latest reply: Oct 29, 2014 10:38 AM by RSS

    RPVR Timer issue

    ebizsupport Apprentice
    Visibility: Open to anyone

      Hi Team,

       

      We got a request from customer as he unable to set a timer on his PC and always having a message that the IRD must be connected verify the IRD is connected with a WIFI Adapt.

       

      Could you please investigate and let us know if you require any more information.

       

      This message is generated from the Intranet RPVR Bug Reporting Form

       

      Priority : Critical

       

      Reproducible : No

       

      Account Number : 8455100608749538

       

      Receiver Number : R1887678245

       

      Accessed via : Computer

       

      Subject : REMOTE PVR

       

        From IP address 142.182.26.16

       

       

      Behalf our request client called the customer and provided the below details to investigate further:

       

      I have spoken to this customer and this was what we encountered:

      • He was unable to access the My PVR tab on his RPVR (browser version) even though his receiver is connected to his home internet.
      • His 9400 is connected via Ethernet cable to his modem.
      • This setup has been in use for months and didn’t have a recent change – everything is the same.
      • The issue started around 2 months ago.
      • Before this issue started, he was able to access the My PVR tab and manage his recordings from there.
      • IP address the cx gave was: 192.168.2.10
      • We performed diagnostic tests on his 9400 to ensure that it is online and there were no issues – it was connected to the cx’s home internet after all the tests were completed.

       

       

      Regards,

      eBiz Team.