8 Replies Latest reply: Oct 31, 2014 4:01 PM by ACC4566790 RSS

    Remote does not work on my Laptop or Kindle Fire


      It worked a month ago, now I am stuck with whatever channel our tv is on. Any help appreciated.

        • Re: Remote does not work on my Laptop or Kindle Fire
          kevin.sling Apprentice

          Hello ACC4566790,


          Does the on screen remote look like your home remote?


          If so make sure the External IR Blaster cable is 2 inches in front of your cable box.  This was provided inside the box that the Slingbox came in.

          If not, you will have to reconfigure the remote.  The following article will help you do this:



          If you never had the External IR Blaster cable connected and the Slingbox allowed the channels to change, the Slingbox does have an Internal IR Emitter installed.  But if there is dust on it or the Slingbox has been pushed back a little and the Emitter does not have the direct line of site anymore, this would prevent the channels to change.


          After the connection of the External IR Emitter, let me know if this helped please.



          Sling Media Moderation Team