5 Replies Latest reply: Oct 24, 2014 6:15 AM by ebizsupport RSS

    R-PVR TSN Channels issue - INC000001676792

    ebizsupport Apprentice
    Visibility: Open to anyone

      Hi Team,

       

      One of customer facing this issue:

       

      we have  followed up with the customer below and he confirmed that the issue is still happening on his account (still missing TSN1, TSN3, TSN4, and TSN5).

       

      Cx confirmed that this is happening on both the app and his browser.


      The following channels are missing:

      TSN – 1400

      TSN3 – 1402

      TSN4 – 1403

      TSN5 – 1404

       

      He is subscribed to all of those channels and he has all of them on his receivers.


      Below is the user facing screen shot. Please check & let us know the issue.


      tsn.png