This seems like a completely ridiculous way to deal with my issue. A phone call seems equally inappropriate. I really need to send an email, because I need to report something and don't necessarily need to get involved in a dialog or tech support session.
For some reason, the guide being displayed is NOT ACCURATE.
Fortunately, I can still use to set favorite channels; but the channels and listed programs are NOT correct for my cable provider; and there appears to be almost NO onboard support or help on the iPad; and haven't easily been able to find anything on this website.
I assume that the wrong cable provider is selected somewhere; but doesn't seem clear, where or how I can change this.