I can definitely understand how this can be frustrating. If you could please take a look at the article below, it has some very useful information for your particular issue:
If the article above is not helpful, you may need to port forward the router at the home location. Below are some links to articles explaining port forwarding:
- A non-technical explanation of port forwarding or port mapping.
- What if the automatic router setup doesn't work?
I hope this helps!!!
Sling Media Moderation Team