3 Replies Latest reply: Dec 3, 2014 5:14 AM by alanrichey42 RSS

    Please add: "Motorola, RG1-A" Remote

    skyzthalmt

      Hello,

      The new remote Comcast now uses for their newer X1 platform is not currently supported by SlingBox. As this has now been out for over a year, I would like to kindly ask that you add/ update/ or configure the "RG1-A" (Motorola) remote into your available remote library AS SOON AS POSSIBLE so that I (along with many others to come I am sure) can utilize the great product I have bought from Slingbox.

       

      Thank you.

       

      Cheers,

      AJ

        • Re: Please add: "Motorola, RG1-A" Remote
          alanrichey42 Master

          You need to post this in the Remote Requests section.   And it will take months before anything happens.   What do you actually need in the short time ?  Just the correct image or do you need the whole remote control ?

            • Re: Please add: "Motorola, RG1-A" Remote
              skyzthalmt

              Hi Alan,
              I need the entire remote as the current model I'm using (comcast silver standard model) does not respond to certain functions/ commands on both my Laptop & Mobile devices.

               

              Example:

              - Channels do not change from the guide drop down, but do change when entering from the on-screen remote(even though it's the incorrect remote for my set top box).

              - Cannot access the DVR at all from any device (Laptop, Desktop, or Mobile)

               

              Can you assist?

               

              THANKS!

                • Re: Please add: "Motorola, RG1-A" Remote
                  alanrichey42 Master

                  Not specifically, as I have no knowledge of the Comcast box (I am with Verizon).  But I do know there have been dozens of posts over the last few months about this issue so you need to do a forum search on 'Comcast X1'.    As I recall, no-one has figured out the Channel Change from Guide problem, but I fairly sure the DVR problem has been fixed.

                   

                  I can provide you with a Custom Remote for Problem 2, if you can't find a solution.