I need the entire remote as the current model I'm using (comcast silver standard model) does not respond to certain functions/ commands on both my Laptop & Mobile devices.
- Channels do not change from the guide drop down, but do change when entering from the on-screen remote(even though it's the incorrect remote for my set top box).
- Cannot access the DVR at all from any device (Laptop, Desktop, or Mobile)
Can you assist?
Not specifically, as I have no knowledge of the Comcast box (I am with Verizon). But I do know there have been dozens of posts over the last few months about this issue so you need to do a forum search on 'Comcast X1'. As I recall, no-one has figured out the Channel Change from Guide problem, but I fairly sure the DVR problem has been fixed.
I can provide you with a Custom Remote for Problem 2, if you can't find a solution.