2 Replies Latest reply: Sep 18, 2014 5:19 AM by markdstjohn RSS

    I was shipped the wrong power supply

    markdstjohn

      I ordered a replacement power supply for my Slingbox Pro HD and I was clearly shipped the wrong one. The original power supply for my Slingbox is made by Ktec and has an output of 5.0V and 4.0A. The replacement power supply that was shipped to me is made by V-Infinity and has an output of 5V and 3A. My original power supply causes the power light on the Slingbox to illuminate, but the network light never comes on. No lights come on at all when I use the replacement power supply. I obviously don't want to spend $29.99 to call support since this is more than the power supply itself. How do I get a replacement or a refund for this?