1 Reply Latest reply: Sep 15, 2014 7:11 AM by katie.sling RSS

    Cable box not authorized error message??

    Tramsey27

      Keep getting this message that our cable box is not authorized for this service and to call and 1-800 number, already called our cable company and it has nothing to do with our cable box, any idea what it could be?? sling box worked last week just fine.  Thank you.

        • Re: Cable box not authorized error message??
          katie.sling Apprentice

          Hi Tramsey27,

           

          Thanks for using our forums. Sorry to hear you are getting an error message when trying to view the Slingbox. The Slingbox, however, wouldn't be giving an error message that states it isn't authorized. This sounds like an error within your TV Service. If it was an issue with the Slingbox, you would get no video signal at all. You would more than likely want to reset your cable box at this point and see if it fixes the issue, if not, you will want to contact your cable company back to see where this issue is coming from.

           

          Hope this helps,

           

          Katie

          The Sling Moderation Team