I have had Slingbox Mobile for many years. I have a Motorola Q (Smartphone - Windows based - no touch screen). It has ALWAYS worked until I upgraded the software. I also updated the software on my computer, which works fine. Both computer/phone have most updated version. I cleared browser, etc in phone, I reloaded the Slingbox Mobile software, I checked my Finder ID, verified my password. When I click on Slingbox Mobile, it says "Checking for updates", "Locating", "Unable to connect to Slingbox". UGH -- DISH NETWORK screwed this up, and when I called customer service, found out they now charge $29.99 per resolution. PLEASE HELP! (I even read previous posts and went to support.slingbox.com and checked info -- Internet setup was completed fine) Thanks in advance!
When you can access your Slingbox on your local network, try going to (http://www.canyouseeme.org/) and testing the port configured for the Slingbox. That website can test the connection by backtracking through the port to check if it is open on your router and going to the Slingbox.