Keep getting this message but cant get the remote to come up, no matter which one I pick, i tried 2, one that is for the box dcx3400 and another I saw on the forums the dct64xx iii, same thing on both. I get the same issues on a PC and a new MACBOOK Pro, I even updated JAVA and confirmed its the latest version on the PC, I go to configure the remote, it works fine in configuration(brings up guide, changes channel), but once I go back to the web player, I get this message again. All was working fine a few days ago, not sure what happened. Any ideas??