2 Replies Latest reply: May 3, 2015 1:55 PM by kevin.sling RSS

    Connection Issues with any Connected Device

    kevin.sling Apprentice

      Hello Sling Community,

       

      If you are having a problem connecting or losing connection to any of the following connected devices below, have a look at this post:

       

      • Roku
      • Apple TV
      • ChromeCast
      • WDTV Live
      • Netgear Neo
      • Sony Internet Player with Google TV
      • Amazon Fire TV

       

      Most common connection and disconnection issues are occurring because the TCP (Transmission Control Protocol) has failed in the home router for the Slingbox (the router the Slingbox is connected to).  Please have a look at the following article below for more information:

       

       

       

      Once the IP address of the Slingbox and port number are located, the required steps are to enter the Default IP address (Gateway Address) of the router into the URL address bar indicated below:

       

      ip address.JPG

      • 192.168.XXX.XXX is just an example Default IP address

       

       

      Every router is different, so you will have to go into the router settings and look for port forwarding.  You will have to open the port that was listed in the network settings of the Slingbox with the IP address of the Slingbox there.

       

      If you still cannot find the port forwarding options, you can find most router information at the following site:

       

       

       

      Once there, select your routers brand name.  After this, the site will try to have the user purchase the program but just close this out by selecting the "Close [X]" in the upper right hand side of the screen.

       

      Once this is done you can then select the model number of the router.  Once this is selected, scroll down to the word Slingbox and select Slingbox.  This will now give you instructions on how to port forward your router.  Please ignore the port number information, use the port you got from the network settings of the Slingbox indicated from the article "What if the automatic router setup doesn't work?".

       

       

       

      For Older Model Slingboxes (Legacy)

       

      If you have an older model Slingbox (legacy Slingbox), the steps are a little different.  These boxes include:

       

      • Slingbox Solo
      • Slingbox Pro-HD

       

       

      This is what I recommend you to do:

       

      1. Be at the home location of the Slingbox
      2. Go to setup on slingbox.com on a computer on the same network as the Slingbox
      3. Select "Get Started"
      4. Select "Set Up Internet Viewing"

       

      The following image is what you should see for the "Set Up Internet Viewing":

       

      Setup.JPG

       

      If this fails or states almost complete, you will have to manually port forward your home router with the IP address of the Slingbox.  You can find your router information from the following website:

       

       

       

      Once there, select your routers brand name.  After this, the site will try to have the user purchase the program but just close this out by selecting the "Close [X]" in the upper right hand side of the screen.

       

      Once this is done you can then select the model number of the router.  Once this is selected, scroll down to the word Slingbox and select Slingbox.  This will now give you instructions on how to port forward your router.

       

      After you follow the steps, go ahead and run the "Set Up Internet Viewing" again to see this step passes.

       

       

       

      Having more than one router at the home

       

      If after following the previous steps, the TCP setting is still not passing, you may have more than one router in the home.  Have a look at the following article:

       

       

       

      Hope this helps!!! 

       

      Kevin

      Sling Media Moderation Team

        • Re: Connection Issues with any Connected Device
          kevin.sling Apprentice

          Slingbox M1

           

          If you have a Slingbox M1 and are having the connection issue, please follow these instructions:

           

          Make sure the Slingplayer for Desktop 5.0 software is in "Standard View".  Once there click on "Settings" and then "Network Settings".  This is where you can find the IP address of Slingbox and port number used by the Slingbox.

           

          Once you have this information you can now go to the following website for information of your router:

           

           

          Once there, select your routers brand name.  After this, the site will try to have the user purchase the program but just close this out by selecting the "Close [X]" in the upper right hand side of the screen.

           

          Once this is done you can then select the model number of the router.  Once this is selected, scroll down to the word Slingbox and select Slingbox.  This will now give you instructions on how to port forward your router.  Please ignore the port number information, use the port you got from the network settings of the Slingbox indicated in the Network Settings of the Slingplayer for Desktop 5.0 software.

           

          Hope this helps!!!

           

          Kevin

          Sling Media Moderation Team