I live in Phoenix and also subscribe to Cox Contour and noticed during setup noticed the Cisco 9865HDC was not listed, however I did choose a similar older Cisco DVR (Cisco 8642HDC). The virtual remote control is identical and controls my device properly.
HOWEVER when I looked at the Guide on my iPad, Mac and Windows Slingbox s/w I noticed only channels 1-99 were listed.
I can directly tune to the HD channels I usually view but this is not acceptable - I want to setup my favorites and also the guide is pretty much useless since there are alot of channels I view that are not part of the basic cable.
Anyone else have a similar issue?
Remember the built-in Guide has absolutely nothing to do with the remote you installed. The Guide you are talking about is an extra bonus provided by Sling (via a third-party), that is based on the ZIP code and TV Provider you entered during the setup. So if that is wrong you need to report it to Sling.
This extra bonus Guide is available only in North America, so if it isn't correct then you will just have to do what the rest of the world do and operate with the Guide that comes with the Cable box, and what you use on the TV.