2 Replies Latest reply: Jul 29, 2014 3:03 PM by cflet0 RSS

    Watching my dvr programs

    rgrfth500

      I can see and select my dvr programs but they will not play/ load. Yesterday I got an error message saying there was a problem and to try back in a few minutes but it never worked. Today, it just says loading, please wait and never loads. The app also seems to freeze for a few minutes after this when I try to exit. I am able to watch live tv but not the dvr programs. Please help, thank you!

        • Re: Watching my dvr programs
          kevin.sling Apprentice

          Hello rgrfth500,

           

          A few questions for you.

           

          If you are home and use your home remote, can you bring up your recordings on your TV or does this freeze as well?

           

          If the recordings freeze as well, this will be an issue to contact your cable provider on.

           

          If you are able to use all the functions on the home remote with no problems, I recommend to uninstall and reinstall the application.  As long as you are still logged into the same Apple ID as you purchased the SlingPlayer for iPad the first time, you can install the application for free.

           

          Awaiting your response!!!

           

          Kevin

          Sling Media Moderation Team