After checking your account, I see that you own a Slingbox Solo. If you are having difficulties with the virtual remote you have set up your Slingbox Solo, check out the helpful Knowledge Base articles I have linked below:
- IR Blaster/Remote Control Troubleshooting for older Slingbox models
- Advanced IR Emitter or Onscreen Remote Control Troubleshooting
- My cable/satellite set-top box is not responding to remote commands
If you still cannot isolate or resolve the issue, please get back in touch with us.
Sling Media Forum Moderation Team