Nothing to do with the Openbox Custom Remote, see
I suggest you add yourself to the thread. Apparently Shasi can help you remotely, although I don't understand why Sling don't fix the problem.
Thank you Alan,
I have replied that that post and emailed through, sounds like a major issue with the portal that they should be taking seriously as it renders their product unusable.
If it isn't sorted soon I will return the box and let everyone that I was telling about it not to bother getting one