Its unfortunate that the troubleshooting with the agent was not successful. I certainly understand how frustrating this can be.
From reading over your post and seeing that the only device that your having issues with is the Roku. I noticed that you have the Roku 2 XS, but you didn't state the exact model of the Roku.
Can you provide the exact model of the Roku?
With the Roku showing an exclamation point when trying to connect, after inputting the IP address, I believe that the SlingPlayer application isn't accepting the IP address and thus not truely accepting the Roku device to stream to.
When your attempting to connect the SlingPlayer to the Roku, is the mobile phone on the same network as the Roku, or is it over the cellular network?
How strong is the network signal that the phone and Roku are connected to?
Awaiting your response,
Answers Forums Moderation Team
Any resolution to this issue you have? I'm having the same problem with my Slingbox 350
I have tried Roku 2XS (3) and Roku3 (1) boxes
I have tried Android phones and tablet
I have tried both Roku and Slingbox connected to the same router switch, as well as 2 different WIFI networks.
The only component I haven't switched out yet is the Slingbox 350. I've tried hard-resetting the Slingbox but that didn't help. HW version 1.10 and FW version 1.5.85
UPNP is enabled on the router and the Slingbox is registering port 5201 for port forwarding through the firewall.
Most of the time the Roku boxes are detected by the Android app. but the triangle with the exclamation point is ALWAYS shown next to each Roku box. When I push connect either nothing happens on the Roku or you might see the Roku screen flash or you might see a message on the android that the Slingbox app is now being installed on the Roku (even though it already was installed), but a picture never appears and nothing shows up on the android device telling me that the streaming is not working. Maybe a mismatch and compatibility issue between the versions of SlingApp on the Roku and Android devices?
In short, the Roku boxes are being detected but the streaming does not go through. The triangle with exclamation point must be an indicator that something is not quite right, but what exactly does the triangle mean?
My issue is resolved (finally), found the answer someone else posted on a different thread. If your slingplayer app is too far down the list of installed Roku apps (mine was at around 150) then apparently the slingplayer app on your phone doesn't think slingplayer is installed on the Roku and keeps trying to install it. The solution offered was to move the slingplayer app up in the list of Roku apps, this worked for me as well. I moved it up to app #1 (using the star key on the remote) and the triangle changes to a checkbox and streaming now works.