2 Replies Latest reply: May 10, 2014 12:04 PM by deliahu RSS

    Slingbox 350 Streams HD Only if TV at Home is Off

    deliahu

      Since I installed my Slingbox last weekend, I have noticed that I can only stream high quality video if my TV at home is off. I ran the following experiement to confirm:

       

      1. Turn TV off

      2. Watch TV online at slingbox.com (video quality was HD)

      3. Turn TV on (video quality of my stream instantly downgraded significantly and the video got smaller).

       

      This seems like a problem with my cable box, which is a Motorola RNG200N from Xfinity Comcast.

       

      Has anyone experienced this problem before? Does anyone know a fix?

       

      Thank you!