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Sorry you are experiencing this issue.
I have 2 things that you can try:
- Uninstall and Reinstall the application on your iPad. This will make sure you have the current software on your iPad.
- Reconfigure the input and when you type in the model number of your cable box, use "Charter Remote" as the model number. This is the universal remote for Charter cable company. This will display a Charter remote as well.
Please let me know if this works or not.
Waiting your response!!!
Kevin Sling Media Moderation Team