Thank you for participating in our Answers forum. In order to resolve the issue you are experiencing, I recommend making sure that the browser and operating system you are using are compatible versions and that your network speeds meet the minimum requirements. The following articles from our Support website will help you ensure that everything is up to par:
One website you can use to test your network speed for free is:
If everything is compatible, I recommend re-starting your computer and/or re-booting your router.
Hope this helps!
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