6 Replies Latest reply: Apr 10, 2014 1:36 PM by Dobbins Branched to a new discussion. RSS

    Remote Control - tried everything


      Hey all, I'm hoping to get some help here.  I am able to get a video signal online, but the remote control is not working.  I have read all of the "try this first" suggestions on the site.  I have double checked that the IR is plugged into the slingbox.  I have double checked the positioning of the IR cables.  I have done a soft reset multiple times and a hard reset a couple of times.  Still the same issue - remote control not working.  I know I am entering the correct remote control on setup... Cisco RNG200n (Comcast Cable Box).  The remote does look exactly like my TV remote, but it's just not working.  And yes, TV remote is working with the box.  I'm scratching my head??