3 Replies Latest reply: May 18, 2015 4:39 PM by test123321 RSS

    Power Problem with Slingbox PRO-HD

    lconsta1

      When powered up, the Slingbox PRO-HD looks like it is booting up but the power light soon fades away and powers down.

      The power supply looks good and voltage output is OK.

      Any help/suggestions will be appreciated.

        • Re: Power Problem with Slingbox PRO-HD
          lconsta1

          Expanded: I have access to two Slingbox PRO-HD's.  One works and one doesn't (the problem one).  Two power supplies work with the working unit and not with the non-working unit.  So, it's not the power supply.  Ktec model #KSAFF0500400W1US.  V-Infinity model #DSA-20PFE-05 FUS.

          The Slingbox PRO-HD that does work (same model # SB300-xxx) is HEAVIER, lists as 4.0A MAX and is assembled in Indonesia. The non-working unit is 3.0A MAX and assembled in China. I figured there might be a recall based on the two different types.

          • Re: Power Problem with Slingbox PRO-HD
            test123321

            Hello,

             

            How did you make out? Did you contact support? Were you still under warranty? I have the exact same problem and have the same unit (3A, assembled in China, etc). I even just bought a new power supply from Sling and that didn't fix the problem either (waste of $20). We have two of these units at work that don't have any problems, I wonder if they are the other kind (4A, assembled in Indonesia). Really disappointed - purchased in 2012 and used it maybe 10 times. My Slingbox Classic is still going strong (after a power supply replacement).

             

            Thanks,

            Eric