I (try to) use my slingplayer daily in my office. I get a connection that works for approx 30 minutes, then the picture freezes. I disconnect and attempt to reconnect at which point I get the message "SlingPlayer cannot connect to your Slingbox, Please make sure your iPad and Slingbox are connected to the Internet and try again."
I know my Slingbox at home is connected to the internet and I know my iPad is connected to the internet. Sometimes if I wait a few hours the connection can be re-established however when this happens usually I cant switch channels via the slingplayer. I can reset the Slingbox when I get home but this is a daily issue and very frustating.
In order to troubleshoot this issue, we will need some speed tests to be performed at both your office as well as the Slingbox location. I recommend Speedtest.net to run these tests.
Please get back to us with both your upload speed and download speed from both locations.
Sling Media Forum Moderation Team