2 Replies Latest reply: Mar 3, 2014 6:14 AM by Emelie7474 RSS

    "There seems to be a problem with your viewing card"

    Emelie7474

      Getting error message: "There is a problem with your viewing card" from SKY and unable to connect to all SKY channels while BBC, ITV etc OK. Problem started with me being asked to give PIN code when entering into on of the Movie channels. Gave wrong code, unfortunately and after that no access.

      Subscribing to "everything" in the UK, but spending most of my time abroad and enter UK TV?SKY via PC and iPad abroad.

       

      Contacted SKY who suggested that I should press and hold standby button, then release and press  SKY button and after 4 minutes press SKY button again. Have tried via dummy of SKY remote control shown on PC screen, but withour result. Anyone with a solution? (Preferably a solution via PC abroad).

       

      Henrik