2 Replies Latest reply: Feb 11, 2014 5:08 PM by anthony.sling RSS

    Sling box unable to connect

    rrtsbk

      I purchased sling box 500 in Nov 2013 and have a wireless connection on my modem/router.  Initially, the product worked fine when I'm home.  But when I travel, I am unable to connect as I get an error that my iPad or sling box cannot connect to the internet.  I've run speed tests and meet well above the minimum.  I even reset the sling box to factory settings and uninstalled and reinstalled my sling player app.  I am not sure if there is a defect with my sling player.  I don't know what else to try..  any ideas ?

       

        • Re: Sling box unable to connect
          anthony.sling Apprentice

          Hey rrtsbk,

           

          Just to clarify, you are able to connect while on the same network but as soon as you go to another network you are unable to connect to the Slingbox, correct? If this is the cause, it sounds like the network configuration is causing the Slingbox to not be able to leave the network.

           

          This article below lists more possible causes and lists a few resolutions:

           

           

          Best Regards,

          Anthony
          Sling Media Moderation Team

            • Re: Sling box unable to connect
              rrtsbk

              Hi Anthony

               

              Originally, my iPad would connect in other locations with no problem. Now, I am unable to connect from other networks that I own and use to connect with no problem. I am able  to access the device from other locations on my laptop with no issue. I have reset the device to factory settings and re downloaded sling player to no avail. Anything you can think of to configure my network correctly?  I have the same router as before but can't remember making changes. This has to be a very minor tweak.  I have sling player 500 and use the wifi. I am currently out of town again and can't try any troubleshooting until feb 18.  Thanks

               

              Steve