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I Have a few questions and things for you to check/verify to help assist you with this issue. I've included links to relative articles to help.
- Has Internet Viewing been set up correctly? Check this article for more information on setting up Internet Viewing.
- Have you been able to successfully connect remotely to your Slingbox using SlingPlayer for iPhone or SlingPlayer for Android Phones?
- Does you have the latest version of SlingPlayer for iPhone or SlingPlayer for Android Phones installed?
- Is the iPhone or Android phone on the same Wi-Fi network as the Roku streamer?
- Are the overall system requirements met?
- Is your Slingbox firmware up-to-date?
- Can you sign in to your Sling Account?