3 Replies Latest reply: May 16, 2014 11:56 AM by leanne.sling RSS

    cannot connect to my slingbox, keeps saying administrator password is incorrect

    kellybrf

      i have not been able to connect to my slingbox hd recently.  i have tried on multiple computers (win 7 and win 8) with both chrome and ie, as well as tablet and mobile and they all keep asking me for my administrator password (which was not changed) and then tell me they are incorrect.  i have gone into my slingbox settings and changed the password, but i keep getting the same error message.  i have tried the troubleshooting steps in the help article about repeated administrator password requests, but none of them help and as i said this is happening on all platforms which indicates that the error is platform agnostic.