1 Reply Latest reply: Dec 4, 2013 6:58 PM by TylerG RSS

    Cannot change channel correctly in HQ mode on Android

    senator1

      I have a Galaxy S3 and when I switch to HQ mode and type a channel like 36, it goes to channel 3 then to channel 6.  Or if I type a channel like 325, it goes to channel 3 then to 2 then to 5.  If I am in SQ mode and type in channel 36, it goes to 36 or if I type in 725, it goes to 725.

       

      I have a PRO HD Slingbox and this just started happening recently.

       

      This is happening to my Android device as well as an Iphone 4 device.

       

      Any ideas why this is happening?

        • Re: Cannot change channel correctly in HQ mode on Android
          TylerG Newbie

          Greetings, senator1!

           

               I've got an idea: since both video streaming and sending remote commands use up network bandwidth, this could be a speed issue. It sounds as though you have enough speed to smoothly watch and control your video source in Standard Quality; however, need for extra speed to get a high-quality stream is causing your remote commands to be sent in pieces (e.g., 3, then 2, then 5). I'd recommend running a speed test on your phone to make sure you're exceeding the minimum network requirements for high-quality mobile streaming as listed on our support site:

           

           

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