2 Replies Latest reply: Nov 24, 2013 2:17 PM by ACC4903012 RSS

    GENIE REMOTE

    ACC4903012

      I still have not received a solution about the Genie remote not turning off Sling Box. Everything works except for the off button. Are you guys working to fix this?

        • Re: GENIE REMOTE
          craig.sling Novice

          Hello ACC4903012,

           

          Welcome to the answer forums. What version of the remote are you using on your Slingbox setup? If you are using the HR 44 you can trying using the HR 24. What we see is that on the newer remote the Power button sometimes works but not for all customer. If you use the HR 24 instead you should have all of the functionality and you should be able to turn that box on and off.

           

          Let us know what you find out.

           

          Hope this helps,

          Thank you,

          Sling Moderation Team