I watch my slingbox on one of my 2 laptops daily. This past Tuesday when I tried to connect I got the new Slingbox.com landing page that required you to go through the 2 new "What's new with SlingPlayer for web?" pages. When I finally navigated through these additonal pages and logged in I connected to my slingbox but receive only audio...no video.
Let me stress that the only thing that changed from everything working on Monday to not getting video on Tuesday was the page navigation and pointers at Slingbox.com.
Let me also say that while I could/can not see video on either of the laptops I have had no issue seeing it through either my Android phone or my Apple iPad but of course they don't use slingbox.com. So we know there are no connection or cable issues or all viewing would be impacted. Addiionally when I contacted the chat and phone units they were able to connect to my slingbox and get both audio and video.
I borrowed my daughters laptop and tried to connect but had the same video issues. From an environmental perspective I am on a Slingbox Pro HD and I am running Windows 8, Windows 7, and Windows Vista. I have the video issues on IE 9, IE 10, and Firefox. I believe I was able to use the plugins installed before the new landing page unsuccessfully and the was prompted to install an update whioch I did. I also completely removed the plugins and reinstalled them on all laptops. The result...no video on 2 and no video or audio now on the Windows 8 laptop.
While I made no changes to any of the other programs, config, etc prior to the new landing page on Tuesday I have done the following since then with no luck:
1) Disabled the security software and attempted to connect with no change
2) Went into router and removed the firewall pinhole for Sligbox and then reinstalled the pinhole
I am at a loss now.
Something in the new Slingbox.com landing page requires changes most likely to either router or Internet Security settings but nobody is able to tell me what to do.
When I contacted the chat and phone groups they were quick to tell me that I am out of warranty and that they can not help me further....taking no responsibility for the fact that the trigger event came from the new Slingbox.com navigation.
Has anyone else had these type of issues? Does anyone have any ideas on what settings can be tweeked to get the video streaming?