I can certianly understand why you are asking this question! Unfortunately, this sounds like it may be an issue with the Google Play store. I would recommend contacting the Google Play store and see why it is not downloaded the newest update. The number to reach them is, 1-855-836-3987.
If you have any other questions, feel free to respond or give us a call at 1-877-467-5464. We are open seven days a week, from 10:00am to 10:00pm EST.
The Sling Media Moderation Team
Thanks for your response Anthony.
I understand the play store is to blame here; however, they are unable to
help as they tell me I purchased the product from Sling so I need to get
the solution from your company. Both parties point the finger at the
other.. and I as the consumer am left holding the bag.
I am not concerned as much about an update as I am having it function
properly as it always has. Slingplayer has always worked properly on
version 1.0 so lack of the update is not the problem to me. If the update
solves my problem though, I do not understand the push back. The message I
am getting is that although I purchased a product from a hardware/software
company the store is to blame for the product failing to operate as
I have read about other users being sent a link to an update file. I asked
this question and have not received an answer yet. Please advise if I may
update the software through Sling.. and if not, why? Why is a paying
customer being told that it is my problem?
I appreciate your time looking into this and equally appreciate any support
you can provide to help solve the application failure.
I am waiting on a follow up response from support at the Play Store.
After second request they advised me to clear the Slingplayer app
cache/data and the Download Manager app cache/data. I followed the
instructions but still do not have the option to update the app in the
store. I am waiting on them to respond as I replied to their support with
the failed results.
Is there anything else I can try with settings, etc?