I'm not too sure why you're unable to contact us, but here's something you can check to resolve your video/audio syncing problems:
Hope this helps!
The Slingbox Answers Forum Moderation Team
Hi Mike, thank you for this mail. I did eventually make contact with a technician but he was unfortunately not able to help me. I regret that I have forgotten his name.
I have a 7 year old HP computer that has always worked very well with my Slingbox Solo, which was purchased about 4 years ago. It has Windows Vista and I use it mainly in Turkey although it has worked perfectly in NZ and Channel Islands.
Eight months ago I bought a Toshiba laptop with Windows 8. After a few problems installing the Slingbox Wolfgang - who I phone at Slingmedia in London - installed the software on the computer for me on August 4th, and now it does work, with an extremely good picture. He originally installed it as a plug in to IE but it did not work at all. However, the sound and movements are not synchronised. As soon as I start Slingbox a window comes up telling me that frames are being missed, and I assume this is what the problem is. Your technician told me he couldn't help me as the software is no longer supported.
I have been here in Turkey since end of August and will be here until end Nov.
If you can be of any further assistance I would be most pleased to here from you. If you are unable to resolve this problem, would buying a new 350 be the answer?
Kind regards, Gordon Simmons.