2 Replies Latest reply: Sep 25, 2013 6:38 PM by kcweng102674 RSS

    sling player can play after changed cable moden

    kcweng102674

      Hi :

      i use carter cable internet, last week i upgrade the speed to 30 mb , and chater sent me a new moden, after i installed new moden, every thing ok no any problem, but only sling player can't work , i call sling box support, they say the singal no any problem, i use my cell phone with 4g lte, sling player runing good, any one know what is problem, now i just changed moden, when i jsut installed moden , sling player run good, but after few mins, can't player, that look like some thing block the singal, any can help me to fix this problem?

        • Re: sling player can play after changed cable moden
          TylerG Newbie

          Hi, kcweng102674!

           

               To get your Slingbox working with that new modem, try resetting it to factory settings and setting it up from scratch!

           

          Best wishes,

          The Slingbox Forum Moderation Team

            • Re: sling player can play after changed cable moden
              kcweng102674

              Hi Tyler G :

              thank you for your answer, i already did the factory reset, but still same problem, the sling player always stop at optimizing, some times optimizing stop at 7 kb, some times not show any speed, now i used my brother's sling box account to log in (at my house), everything runs good, but if i log in to my accout ( in my house) , sling player still stop, do you know what is wrong? when i used my account log in in my office, everything runs good , i try many many way, still can't play at my house, if my interner got problem, why i use my brothers account can runing so good? i tell my brother used my account log in in his house, runs good no any problem? can you please help me this make me crazy problem??

               

               

              Thank you!1