6 Replies Latest reply: Aug 29, 2014 4:08 PM by Cauchon RSS

    Comcast X1 PLatform

    rolex171

      I have a new Comcast Box.  it is the X1 Platform.  The remote box is PR150BNM.  I don't find this box on the list of boxes supported by Slingbox so I can't have the correct remote control  What can be done.

       

      Please let me know, my email address is howard@henrykay.com

       

      Thanks

       

      Howard

        • Re: Comcast X1 PLatform
          Cauchon Novice

          Hi Howard,

           

          Does your cable box use the new Comcast XR2 remote (on the left) or the standard Comcast one (on the right)?

           

          http://customer.comcast.com/~/media/support_comcast_com/Remotes/Images/X2-small.ashx http://customer.comcast.com/~/media/support_comcast_com/Remotes/Images/Platinum_Dark_Silver-small.ashx

           

          For the XR2 remote, you would select the "Comcast X1" remote.

           

          For the standard Comcast remote, please try the "Comcast RNG150".

           

          Please let me know if these don't work for you.

           

          Thanks,

          Justin

          Product Manager @ Slingbox

          • Re: Comcast X1 PLatform
            AU90pie8a3

            I used the Comcast X1 remote, however, POWER button is NOT working - I am in the process of testing all the others.  If I key in the channel number and press enter it will change channels

             

            I am using the Windows Software on my slingbox

              • Re: Comcast X1 PLatform
                Cauchon Novice

                From what I understand about the X1 boxes, the power key does not actually power off the cable box. It turns off the TV and other components (like a sound bar), but the cable box actually remains on. This is why you'll still see video on your Slingbox feed.

                 

                I tested this with my Comcast Pace PX001ANM X1 box and found that the LED on the box didn't go out when I pressed power. I later confirmed it with a contact at Comcast.

                 

                If you find this isn't the case with the PR150BNM let me know and I will investigate a fix.

                 

                Thanks,

                Justin

                Product Manager @ Sling