1 Reply Latest reply: Sep 8, 2013 9:58 AM by archie.sling RSS

    Remote control setup

    qcdon

      I have sucessfully loaded my remote but when I put in my home zip code I get re-directed back to trying to locate my Slinbbox.  Why is this happening??

      Help, please??

        • Re: Remote control setup
          Apprentice

          Hello qcdon,

           

          I can certainly see why you have contacted us in regards to your setup issue with your Slingbox. It can get frustrating when technology does not work the way we want it too. To better assist you I have some further questions concerning your specific issue:

           

          • What Slingbox model do you have? (i.e. SOLO, PRO-HD, 350, 500 etc)
          • To clarify, when you enter your zip code the setup page then tells you that its attempting to locate your Slingbox?
          • Is this the initial setup of this Slingbox or was it working before?
          • Do you have 2 solid lights on the front of the Slingbox?
          • Is your Slingbox connected directly to the router, or are you using a wireless bridge/powerline adapters etc?

           

          In the meantime, please take a look at the following article numbers that may assist you with the issue you are having:

           

           

          Hope this helps!

           

          Thank you,

            The Sling Media Moderation Team